On Managing Change and Being a Legal Alien

Confessions of a Blogger
Okay. I confess. I kind of got scared last week when I was posting the entry. I felt that the posting may have been too heavy and I wanted to make it light hearted – so I changed it a little.
Well, bloggers rights and prerogative et al, I changed my mind. Here is what I actually meant to post last week.

Legal Alien Revisited: On the Psychologist's Chair
You know the song by Sting: An Englishman in New York? The chorus goes something like this: “I’m an alien, I’m a legal alien, I’m an Englishman in New York.” I am improvising that song for me to go like this: “I’m an alien, I’m a legal alien, I’m an….” Actually, there’s a problem now for I don’t quite know whether to add “Nigerian in Ghana” to that or “British in Ghana” or “London Nigerian in Ghana”. Confused? Well, that makes two of us.

I had another session with the Psychologist yesterday. This time though it was less intense – it was fun in fact. In fact it was cool. So, there I am on the couch, all relaxed and thankful that since the last session with the Psychologist, by the grace of God, healing finally came. Relief.

So very useful?
So he asks of my opinion as to why the session was so useful. “I think I just finally realized that I was not weak in feeling all those negative emotions. I realized that those emotions were and are legitimate, and the guilt left me. As the guilt left I could finally let go of the negative emotions and thank God for giving me the opportunity to have known Kojo.” I added that I was still bewildered as to how many people seemed to have coped so well and so quickly with their bereavement.

Then, it happened.
“Coped so well?” he responded. “What do you mean by that?’’ So I explain how when my father passed ten years ago the company that I worked for, realizing that my life might be in turmoil for a while, offered to give me leave of absence from work for ‘’as long as it takes”. In the interim I only took two weeks off anyway (being a Muslim, Chief was buried within 24 hours of his passing and no, I could not get a flight to Lagos in time for his burial). The point is, they did not expect things to go back to normal with me for a while.

Bereavement, Change Management and Culture
I then remembered that when a former colleague passed recently in the UK, everyone, and I mean everyone, had been offered counseling and leave of absence for as long as they needed it, and, even from here in Ghana, I could feel that people had been so affected by the colleagues passing. It was a slow grind for everyone to try to get to grips with what had occurred.

The difference is here, well, everyone just seems to be getting on with it, and here I am, or was as the case may be, struggling with coping in amongst super coping people.

“Might it be that what you are actually trying to deal with is cultural differences, and coping with those cultural differences?”

Ah. Now, that’s an explanation and an avenue I had never ventured into.

So, I began to think of all my legal alien experiences.
Well, I listed all of those at the last posting so I won’t bore you with the details again. What I will say is that at that moment I came to realize the ever apparent need to change manage in each and everyday of life and circumstance.

Change management.
In management consultancy, we preach about it all the time – and I mean all the time. Actually let me just make this really personal and admit that I preach all about it all the time during the course of my work.

But. When it comes to applying it in our everyday lives, we seem to forget the fact that we are managing change and disregard the need for an interim period, a transition period, a period of adjustment and a period of coping. In the end, in resisting and not managing a change so obvious and in your face, you find yourself caught between a rock and a hard place.

“Might it be that what you are actually trying to deal with is cultural differences, and coping with those cultural differences?”

I exhaled.
I began to think about some of the adjustments I had had to make over the past four years – and the adjustments I had failed to make which were really pulling me into, well, let’s just say brief moments of confusion coupled with frustration, exasperation and sometimes pure stress.

I’ll start with the time keeping
Where I relocated from, you either work flexi hours, or you work standard hours – you don’t have the option of mixing the two. So I come here and there are no flexi hours. Work begins at 8am.

There’s the small issue of the traffic though. A 20 minutes drive to work could take an hour at least and an hour and a half on average. So it means waking up at 4.15 and leaving home at 5.45. So I am in the office on time – and, because of the evening traffic, I leave the office at 7pm for the gym and get home say around 9.15 – averagely.

I don’t need any lifestyle guru to tell me that that kind of a lifestyle leads to well, let’s just say, many negatives – in amongst trying to have a productive home, work and social life.

But it never occurred to me until recently that, at this level, my employer is not interested in me marking time, but more so in my productivity within the parameters of the outputs and outcomes earmarked for me to achieve in any one financial year. I just put more and more pressure on myself – because I had to, or so I thought, be in at 8am at the latest.

Let’s go on to the genderisation of everyday living
I can’t help being a woman. But when I walk into some client meetings with a male colleague, the assumption is that all the knowledge, authority and information for the meeting, the project, the assignment is fully and only imbibed in my male colleague. It could never be imbibed in me of course, me being a mere woman.

In the moments when you do assert your authority, whether that’s through the insight and ability you display in your sphere of professional discipline or whether it’s in the strength of your socio-economic achievements, the same men in the majority of cases (clients, friends and enemies alike) are, shall I say, somewhat unsettled and some women will even tell you to ‘slow down’.

Help.

But I don’t want to understand that mindset at all, and it’s been challenging to say the least. Accepting that mindset to my mind would be a scorn to the vision, love and toil of my earthly father who so very ably pursued excellence in his endeavours and spurred all of his children on, educating us to the highest standards available.

And most of all, accepting that mindset would also I believe be in contempt of the purpose and gifting which my Heavenly Father has called me to.

So what am I learning to do?
I am learning to manage the change by showing respect, regard and honour to the character and person of everyone I come into contact with – man, woman, child. My hope is that they would see that despite any and every achievement, I am still human. I am still respectful, considerate and thoughtful of all humanity. How could one not be?

The problem is though sometimes, in a culture of power and status deference as you have here, that is, more often than not, seen as a sign of weakness.

Help.

Ending on a light hearted note
I had dinner with a friend last night. And we were talking about this very issue – cultural differences and the challenges these pose to every day living.

My friend is having issues with the way their staff cannot, it would seem, think outside of the box. My response was that people are illimitable by their exposure, and by the same vein, people limited by their lack of exposure - and that's why travel, whether that's regional, national or international, is so important. What is common sense to you may not be common sense to anyone else. The systems, processes and procedures that are standard to you might very well be alien to someone else who has never even left the shores of Ghana. It’s about continuous mentoring. An 'Aha' moment occurs.

And thinking of continous mentoring...
I am reminded that our Lord Jesus Christ is continually mentoring us.

Well, let me speak for myself. I don’t always get it right. Sometimes I obey and sometimes, well, let's just say I miss the mark. I am not exposed to the things He is exposed to for His ways are not my ways, as the Bible says and that means that because I cannot see the end of today from tomorrow and the day after that, I sometimes make decisions and mistakes that He would have me not make because He does see today from tomorrow and the day after that, and the day after that.

That means even He is having to exercise patience, exercise mercy and exercise love unto me even as He mentors me.

I guess what the Psycologist is making me realise is that, in managing the change of my new life in Ghana, Iwill also need to exercise patience, mercy and love to those whose exposures, mindsets and experiences are different to mine, and whose responses and reactions to me, are, well, let me say, different to what I might expect.

Aha. I'm a grown up now...